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TouchBistro Review
TouchBistro Review
TouchBistro Review
TouchBistro Review
December 01, 2021 / Catherine Miller
TouchBistro Review
TouchBistro Review
December 01, 2021 / Catherine Miller
Take and manage reservations
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TouchBistro is a POS specifically designed for food and drink businesses. What’s great is that it’s highly customizable, with add-ons to the basic software package and a range of hardware you can choose to purchase. This makes the platform flexible enough to work for a wide range of establishments, from fine dining to food trucks. 24/7 customer service and offline mode mean you can keep running TouchBistro even when you face problems, solidifying this POS as a great choice for anyone in the food industry.

Types of Business Supported

TouchBistro is designed for restaurant businesses. With lots of extras to add to the basic POS software, it can be made suitable for a wide range of food and drink establishments, including full service, fine dining, fast food, bar/club, brewery, and bakery.


  • Take and manage reservations
  • Avoid commission fees with in-house ordering
  • Accept payments from a variety of sources
  • Offline mode to keep your business running
  • Excellent customer support, 24/7


  • No integrations with delivery platforms
  • No free trial


TouchBistro’s features make running your food or drink business easier and more streamlined. They sit in two categories: customer engagement and restaurant operations. By mixing TouchBistro’s POS software and hardware options, you can customize your package by selecting from a wide range of solutions.

Menu Management

Build a menu simply and easily in just a few clicks. You can even schedule menus ahead of time for particular events or seasons. If you want staff to upsell a particular item, you can color-code your menu as a reminder for them. And you can add extended descriptions so servers can easily answer guest queries. Your menu can integrate with inventory management and kitchen hardware for a smooth behind-the-scenes experience.

Full-Service and Tableside Ordering

Servers can use handheld ordering devices to make tableside ordering quicker, therefore increasing the number of orders that can be made at each sitting. Staff can easily split bills and will get reminders about key items to upsell. You can also track your turnover table-by-table and rearrange your floorplan where needed. Making life easier for servers will mean higher turnover of guests and lower staff costs.

Advanced Inventory Management

Create recipes using TouchBistro’s inventory management system, and link them to your menu so you can manage dishes instead of single ingredients. You can also check your stock in real time and get further insights into what’s selling and what’s not. This can really help reduce food waste, and therefore your overall costs. Plus, you can tweak your menu to make sure there’s more of what customers really love.

Offline Mode

TouchBistro’s payments system can function offline, so if your connection dies, your restaurant can still function.

Online Ordering

TouchBistro allows you to take online orders without paying third-party commission fees. As you take orders through your website or social media accounts, you will receive the requests straight to your POS without needing to upload any information. You can manage your cloud-based delivery menu remotely if changes need to be made on the go.

Loyalty Features

TouchBistro Loyalty lets you create a database of customers, including useful information like birthdays, allergies, and preferences. You can then customize your loyalty program to suit your business and customer base. Guests can log into their own app to check how many points they’ve gathered. And you can use the app to send them offers and discounts. This can be a great way to grow your customer base and encourage more sales.

Comprehensive Reporting

Check up to 50 reports in real time to see useful data on sales patterns, staff performance, and promotion effectiveness, among other things. You can email reports to team members and access them from the cloud wherever you are.

Other Features

  • Digital menu boards
  • Self-serve kiosks
  • Customer-facing displays
  • Reservation system
  • Staff management features

Plans & Pricing

Your basic POS software package will start at $69/month. This includes menu management, floor plan/table management, reporting and analytics, staff management, tableside ordering, and integrations.

You can then customize your package with add-ons, each at an extra cost, as described in our quick table.


Monthly price starts at



Online ordering


Gift cards


Loyalty program


Self-serve kiosk


Digital menu board


Kitchen display system

Hardware costs—price available on request

Customer-facing displays

Hardware costs—price available on request

You can obtain a quote through the TouchBistro website to find out how much the system would cost for your business, taking into account any extras and hardware you want to purchase.

Hardware Requirements

Although TouchBistro does not offer hardware bundles, you can mix and match what you need for your business. TouchBistro’s POS will work on an iPad (you’ll need to source that yourself) if you want tableside ordering. If you want, on top of this, you can add extra hardware components, including kitchen printers, routers, cash drawers, and monitors.

Integrations & Add-ons

TouchBistro integrates with a range of popular software, including programs for accounting (e.g. Quickbooks and Xero), analytics, inventory management, delivery management, payments, and payroll. This can make running your business smoother and easier. Unfortunately, there is no integration yet with popular delivery platforms like Grubhub or UberEats.

Ease Of Use

The POS is easy to set up by yourself, but you can also get help from a remote installation specialist. You’ll need to connect your hardware elements and configure the POS software, including any additional features in your plan. Although it can take a little time to input all your information, the site’s FAQ has detailed guides to each step, making it a straightforward process.

The POS is simple for employees to use, and will give them helpful nudges and reminders while they’re working.

Customer Support

The TouchBistro support center has a detailed knowledge hub, with plenty of articles to help you learn how to use the program. There are also training sessions with live classes and walkthroughs, which are free to attend. Customer support experts are available 24/7 by phone, chat, or email. This is a great touch and means you can easily access support whenever you need it.

Bottom Line

TouchBistro has a range of great features to suit any food and drink business. Crucially, it’s highly customizable, with additional extras you can add to your plan, and hardware you can mix and match to create the perfect setup for your establishment. You can engage your customers with a loyalty program and gift cards; speed up ordering and service with self-serve kiosks, digital displays, and tableside ordering; and dive into TouchBistro’s comprehensive reporting and analytics to spot trends. And with offline payments still possible if your connection dies, you’ll be able to keep operating.

TouchBistro also makes it easy to bring your business into the tech era with commission-free online ordering and a range of accepted payment methods. You can consult reports, check the inventory, and update your menu remotely. Overall, if you’re looking for a POS to take your restaurant business to the next level, TouchBistro is a great option.

Get started now, visit TouchBistro
By Catherine Miller
Catherine Miller is a lead member of personal finance and pension innovator Maji, where she’s responsible for content creation and running Maji’s personal finance masterclass, among others. Miller also holds degrees in English and education, and worked as a teacher before moving into finance. Today, she combines aspects of education and personal finance to help readers make better decisions in finance and beyond.
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