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Upserve review
Upserve review
Upserve review
Upserve review
December 20, 2021 / Daniel Blechynden
Upserve review
Upserve review
December 20, 2021 / Daniel Blechynden
Advanced restaurant-specific POS tools
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Upserve offers restaurant-focused POS solutions backed by an excellent reputation and numerous advanced features. The user interface is intuitive and easy to navigate, but it remains packed with management tools for inventory, employees, and more.

Its customer service is excellent, and there are numerous add-ons and integrations available to add functionality to your system. So if you’re looking for an advanced restaurant POS system, consider Upserve.

Types of Business Supported

Upserve is designed for restaurants and other hospitality businesses. It has specific tools for bars, breweries, wineries, pizza shops, fast food, and more.


  • Advanced restaurant-specific POS tools
  • Excellent purpose-built hardware
  • Attractive, intuitive user interface
  • A large number of third-party integrations
  • Add-ons available for gift cards, loyalty programs, and more


  • Slightly expensive compared to some systems
  • You will need to purchase hardware


Upserve POS is designed specifically for restaurants and other hospitality businesses. It boasts a wide range of advanced features to help these businesses optimize their efficiency and business operations, and it sits right up there with the best POS systems we’ve seen.

Menu Management

Upserve’s menu management tools, such as the sales data collection feature, enable you to make data-driven decisions based on sales and other performance data. They are designed to provide actionable insights into your menu’s success, helping you identify the things that are working well and the things that should be changed up.

Full-Service and Tableside Ordering

Purpose-built tablets designed specifically for tableside ordering with Upserve can be added to your POS system. They are small enough to fit in the palm of a server’s hand or to clip onto their belt, enabling them to take orders, view the menu, and accept payments whilst moving around the business premises.

Advanced Inventory Management

Upserve offers a number of automatic inventory management tools that are designed to save you time and money. For example, you can set your system to automatically deduct ingredients every time a menu item is sold and to automatically replenish it when new inventory is received.

Offline Mode

The offline mode enables you to continue with normal business operations, even if Upserve’s cloud system goes offline for some reason. You can even accept payments, which will be processed when you’re connected to the internet again.

Online Ordering

Upserve’s online ordering tools are designed to help you build your own website and accept payments online. They are easy to use, and the Upserve team can even help you create a menu and launch a website if required.

Loyalty Features

A range of excellent loyalty features are available. Your customers’ credit cards can be used as their loyalty card, making things easier for everyone.

Comprehensive Reporting

Advanced sales analytics and data reporting features are available via the Upserve system’s back-end dashboard. Upserve prides itself on its data collection tools, and you will find a wealth of information here that you can use to make informed business decisions regarding various aspects of day-to-day management, including employee management, menu management, and more.

Other Features

  • Gift card support
  • Workforce management tools
  • Supported on iOS and Android operating systems
  • A neat management app
  • A wide range of hardware options
  • Server performance tools
  • Shift prep tools

Plans & Pricing

Upserve offers 3 subscription options, with base prices ranging from $59 to $199 per month. Upserve POS terminals, which are required to use the system, cost a one-time fee of $40 to $60 each, depending on the plan you’re using.

The cheapest Core plan comes in at $59 per month (plus $60 per terminal) and includes basic features such as offline mode, training mode, and integrated marketing tools. Upgrading to the Pro plan ($199 per month, $50 per terminal) adds a loyalty system, a customizable rewards program, inventory management tools, and more.

Finally, the most powerful Pro Plus plan is designed for large restaurants. It costs $359 per month (plus $40 per terminal) and adds tools like custom reporting, a data API, and enterprise account management. There are numerous add-ons available at an extra cost with all plans.

You will also be charged minor transaction fees every time you accept a payment, and these vary according to your plan.



Pro Plus

Price per month




Cost per terminal




Hardware Requirements

To use Upserve POS, you will need to purchase at least one POS terminal. This will cost you somewhere between $40 and $60, depending on your subscription level. Various other hardware options are also available for extra functionality, and you may choose to purchase some items to boost your business’s performance.

For example, Upserve offers purpose-built tableside ordering and payment devices. With these, servers can take orders, accept payments, and send drink requests to the bar without having to return to the main POS terminal. You can also purchase kitchen display systems, various receipt printing devices, and portable EMV payment devices.

Integrations & Add-ons

Upserve boasts streamlined integrations with more than 40 third-party platforms. These include programs to help with accounting, inventory management, online ordering, contactless payments, payroll, and more. Popular integrations include with OpenTable, GrubHub, and Restaurant365.

Along with its third-party integrations, Upserve also offers a selection of native add-ons. These include gift card, workforce management, inventory management, online ordering, and loyalty extensions. Most of Upserve’s add-ons do cost extra, but they offer great value for money.

Ease Of Use

All things considered, Upserve POS is extremely easy to use. In fact, we’d go so far as to say that it’s one of the easiest-to-use systems we’ve seen. It was actually built by a team of former hospitality workers, who focused on remediating issues they came across during their time in the industry. Your system admin will need to spend a little time setting up the program, but it’s a straightforward, intuitive process.

For starters, the front-of-house interface is designed specifically for managers, bartenders, waitstaff, and other similar employees. It’s extremely easy to navigate, and you will find options for everything from order modification and payment processing to employee time clock tools. There’s a full training mode to help employees familiarize themselves with the system, along with an offline mode for the rare occasions that the system is down.

The back end is equally as impressive. Upserve’s data analysis and reporting tools stand out as excellent, and they enable you to monitor your sales and make informed management decisions. A suite of management tools for your inventory, menu, finance, and workforce are available via the menu on the left of the screen.

Customer Support

Upserve is known for its excellent 24/7/365 customer service. You can get in touch with the support team via phone, email, or live chat. Despite a message warning us that wait times could be longer than expected, we were connected with a live chat agent in no more than a few seconds. There’s also a wide range of self-help resources, including detailed video tutorials that are designed to help you familiarize yourself with the system.

Bottom Line

Upserve POS has a reputation as one of the best POS systems for restaurants, and it’s easy to see why. Everything about the company oozes class, and it stands out as one of the best systems we’ve used.

For example, there’s an excellent range of advanced features that stand out among the best we’ve seen. Upserve boasts loyalty program and gift card support, employee and inventory management tools, advanced data collection and reporting, and much, much more. The user interface is well-designed and intuitive, and there’s little that we can say against Upserve.

The bottom line: If you’re looking for a powerful restaurant POS system, Upserve has to be up there among your top few choices.

Get started now, visit Upserve
By Daniel Blechynden
Contributing to the likes of TechRadar and Tom’s Guide, Daniel’s writing focuses on technology, science, and dependable reviews. He has been a regular critic of software and products from various industries for several years, leaning on his academic background in the sciences for rigour in research and writing.
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